{"id":25311,"date":"2026-02-25T10:09:05","date_gmt":"2026-02-25T10:09:05","guid":{"rendered":"https:\/\/www.samco.in\/help-support\/?post_type=ht_kb&#038;p=25311"},"modified":"2026-02-25T10:09:22","modified_gmt":"2026-02-25T10:09:22","slug":"what-should-i-do-if-i-forget-my-user-id-or-password-of-samco-star-back-office","status":"publish","type":"ht_kb","link":"https:\/\/www.samco.in\/help-support\/article\/what-should-i-do-if-i-forget-my-user-id-or-password-of-samco-star-back-office\/","title":{"rendered":"What should I do if I forget my User ID or password of Samco Star Back Office?"},"content":{"rendered":"\n<p>You can easily recover your User ID or reset your password using the options below.<\/p>\n\n\n\n<h4 id=\"if-you-forgot-your-user-id\" ><strong>If you forgot your User ID<\/strong><\/h4>\n\n\n\n<p>You can log in using <strong>any one<\/strong> of the following:<\/p>\n\n\n\n<ul><li>Your <strong>Client Code<\/strong><\/li><li>Your <strong>Registered Mobile Number<\/strong><\/li><li>Your <strong>Registered Email ID<\/strong><\/li><\/ul>\n\n\n\n<p>Simply enter any of these on the login screen to continue.<\/p>\n\n\n\n<h4 id=\"if-you-forgot-your-password\" ><strong>If you forgot your Password<\/strong><\/h4>\n\n\n\n<ol><li>Click on <strong>Forgot Password<\/strong> on the login page.<\/li><li>Enter your <strong>User ID<\/strong> and <strong>PAN number<\/strong>, then click <strong>Submit<\/strong>.<\/li><li>You will receive an OTP on your <strong>registered mobile number and email ID<\/strong>.<\/li><li>Enter the OTP and set a <strong>new password<\/strong>.<\/li><\/ol>\n\n\n\n<p>Your password will be reset instantly.<\/p>\n\n\n\n<h4 id=\"tip-for-smooth-login\" ><strong>Tip for Smooth Login<\/strong><\/h4>\n\n\n\n<ul><li>Ensure your registered email ID and mobile number are active to receive OTPs.<\/li><li>Use a strong and unique password for better account security.<\/li><li>If your OTP does not arrive, wait a few seconds and click <strong>Resend OTP<\/strong>.<\/li><\/ul>\n","protected":false},"author":65,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht_kb_category":[2817],"ht_kb_tag":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.samco.in\/help-support\/wp-json\/wp\/v2\/ht_kb\/25311"}],"collection":[{"href":"https:\/\/www.samco.in\/help-support\/wp-json\/wp\/v2\/ht_kb"}],"about":[{"href":"https:\/\/www.samco.in\/help-support\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.samco.in\/help-support\/wp-json\/wp\/v2\/users\/65"}],"replies":[{"embeddable":true,"href":"https:\/\/www.samco.in\/help-support\/wp-json\/wp\/v2\/comments?post=25311"}],"version-history":[{"count":1,"href":"https:\/\/www.samco.in\/help-support\/wp-json\/wp\/v2\/ht_kb\/25311\/revisions"}],"predecessor-version":[{"id":25313,"href":"https:\/\/www.samco.in\/help-support\/wp-json\/wp\/v2\/ht_kb\/25311\/revisions\/25313"}],"wp:attachment":[{"href":"https:\/\/www.samco.in\/help-support\/wp-json\/wp\/v2\/media?parent=25311"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.samco.in\/help-support\/wp-json\/wp\/v2\/ht_kb_category?post=25311"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.samco.in\/help-support\/wp-json\/wp\/v2\/ht_kb_tag?post=25311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}