Knowledge Base

No matter if it’s a spelling issue, a name change, or just aligning with your documents, keeping your Samco account details correct is essential.

Here’s a simple step-by-step guide to help you through the process.

Step 1: Log in to Samco Star Back Office

To begin, visit the Samco Star Back Office portal and log in with your Samco credentials

Note: The credentials for the Samco Star Back Office and the Samco Mobile App are different. For Star Back Office, the password can either be your PAN number or the password you have set specifically for the Back Office.

Step 2: Verify with OTP

After entering your login details, click on Send OTP.
You’ll receive a One-Time Password (OTP) on your registered mobile number or email ID.
Enter the OTP

Note: The OTP is valid for 10 minutes, so make sure to enter it promptly

Step 3: Go to ‘Account Settings’

In the dashboard:

• Click on your profile at the top-right corner.
• From the dropdown menu, select ‘Account Settings’.

Step 4: Choose the Modification Option

In the Account Settings section:

• Look for the Modify Now button and click on it.

Step 5: Select Name Change Modification

In the dropdown list of modification services, click on the option labeled “Name Change” 

This dedicated section allows you to correct spelling errors, update your name after marriage, or align it with your official documents, all depending on what needs to be changed.

Step 6: Enter Your Updated Name Details

• The screen will display your current Client ID, Client Name, DP ID, DP Name, Depository (CDSL), and DP Beneficiary ID. Confirm these details are correct.
• Enter your New Name as per the legal document.
• Specify the Reason for Change (e.g., Marriage, Legal Correction, etc.)
• Upload a scanned copy of your PAN Card showing the updated name.
• Upload any Alternate ID Proof (Gazette Notification, Marriage Certificate, Passport).

Note: You can upload your documents in any of the following accepted formats: JPEG, PNG, JPG, or PDF.

Step 7: E-sign or Aadhaar Verification

After filling in the details and uploading the required documents for your modification request, you will be redirected to begin the Aadhaar e-sign process.

• Enter your 12-digit Aadhaar Number in the designated box.
• Click on Submit to proceed.

Step 8: Consent and Authentication Page

• You will be redirected to the Truecopy Credentials Pvt. Ltd. e-sign authorization page.
• Read the consent terms carefully.
• Check the box:  I hereby authorize… 
• Enter your Aadhaar Number or Virtual ID (VID) in the field provided.
• Click on Send OTP.

Note: Ensure your mobile number is linked to your Aadhaar to receive the OTP.

Step 9: Enter OTP to Verify

• You will receive an OTP on your Aadhaar-linked mobile number.
• Enter the OTP in the field labeled ENTER OTP.
• Click on Verify OTP.

Step 10: Track Your Request via the Modification Status Panel

After submitting your name change request and supporting documents, your request will move into the verification stage.

To keep tabs on its progress, head to the ‘Modification Status’ tab in the Samco Star Back Office.

This section offers real-time updates on your request status, whether it’s been successfully processed. It’s a hassle-free way to stay updated without needing to contact support.

Note: The Turnaround Time (TAT) for modification completion without deficiencies is up to 48 working hours after submitting the request successfully.