Mumbai office
1004 - A, 10th Floor, Naman Midtown - A Wing, Senapati Bapat Marg, Prabhadevi, Mumbai - 400 013, Maharashtra, India.
Chennai office
Hallmark Tower 5th Floor, Block No:5, Thiru Vi Ka Industrial Estate, Mambalam, Guindy, Chennai - 600032
Raise a support ticket
| Escalation Level | Details of | Contact Person | Contact No. | Email Id | Operational / Working hours | Address |
|---|---|---|---|---|---|---|
| Level 1 | Customer Care | Team | 022-2222-7777 / 022-4503-0450 |
support@samco.in | Monday - Friday 9 AM - 6 PM IST |
1004 - A, 10th Floor, Naman Midtown - A Wing, Senapati Bapat Marg, Prabhadevi, Mumbai - 400 013, Maharashtra, India. |
| Level 2 | Head of Customer Care | Yesha Dodia | 022-24391859 | yesha.dodia@samco.in | Monday - Friday 9 AM - 6 PM IST |
1004 - A, 10th Floor, Naman Midtown - A Wing, Senapati Bapat Marg, Prabhadevi, Mumbai - 400 013, Maharashtra, India. |
| Level 3 | Compliance Officer | Navneet Pareek | 7400451876 | navneet.pareek@samco.in | Monday - Friday 9 AM - 6 PM IST |
1004 - A, 10th Floor, Naman Midtown - A Wing, Senapati Bapat Marg, Prabhadevi, Mumbai - 400 013, Maharashtra, India. |
| Level 4 | CEO | Jimeet Modi | 022-24391814 | compliance@samco.in | Monday - Friday 9 AM - 6 PM IST |
1004 - A, 10th Floor, Naman Midtown - A Wing, Senapati Bapat Marg, Prabhadevi, Mumbai - 400 013, Maharashtra, India. |
i. Names and contact details of all Key Managerial Personnel including the Compliance Officer and Details of Authorised Persons: (Click here)
ii. Step by step procedures for opening an account, filing a complaint on designated email id, and finding out the status of the complaint etc.
a) Below is the detailed write up on the procedure for opening an account:
How can I open a new Trading and Demat account?
b) Below is the detailed write up on procedure for filing a complaint on designated email id/ Toll-free number and procedure for finding out status of the complaint basis Ticket Number:
A customer can raise a complaint through email and voice.
Email :
1. Customers can raise a ticket at (Submit a ticket)
2. Customers will receive an email acknowledgement on their Registered Email ID, with the Ticket number for the complaint registered
Voice :
Customers can call the Helpline nos.
1. Executive will provide immediate verbal solution, where applicable
2. In case the above is not possible, the Executive will raise a Ticket for the Customer’s issue
3. Customers will receive an email acknowledgement on their Registered Email ID, with the Ticket no. for the complaint registered.
4. Customers will receive the status of their tickets in their registered email ID
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