This message means you are trying to place an Intraday (MIS), Bracket Order (BO), or Cover Order (CO) after the Samco app has stopped accepting new intraday orders for the day. Why does this happen? In the last 30 minutes of the trading session, the Samco RMS system starts the […]
What does “Your order was rejected because you do not own any holdings purchased via MTF” rejection mean and why did my order get rejected?
This message appears when you try to sell shares under MTF but you do not have any holdings that were bought through MTF on the Samco app. Why does this happen? MTF (Margin Trading Facility) is a feature that lets you buy shares using borrowed funds. Shares bought through MTF […]
What does “The stock is not available for trading in this product category” rejection mean and why did my order get rejected?
This message means the stock you are trying to trade is not eligible for the product type you selected on the Samco app. Why does this happen? Not all stocks are available under every product type. Some stocks are restricted from Intraday (MIS), Cover Order (CO), or Bracket Order (BO) […]
What does “Value of the order exceeds the limit set for your account” rejection mean and why did my order get rejected?
This message means your cumulative trading turnover for the day has crossed the daily limit set on your Samco account. Why does this happen?Every Samco account has a daily turnover limit configured by the RMS (Risk Management System) as a risk control measure. This limit is based on the total […]
What does “Your trading account has inadequate funds to execute the order” rejection mean and why did my order get rejected?
This message means your Samco trading account does not have sufficient funds available to place the order you attempted. Why does this happen?There are a few reasons your available balance may be lower than expected: 1. Your account balance is genuinely insufficient The total cost of your order including the […]
What does “NRML orders are not allowed for cash market” rejection mean and why did my order get rejected?
When you place an order on the Samco app, you need to select a product type, Delivery (CNC), Intraday (MIS), or Overnight (NRML). If you selected Overnight (NRML) while trying to buy regular shares, your order will be rejected with this message. Why does this happen? Overnight (NRML) is only […]
Do I need to withdraw my funds before closing my account?
Yes, to close your account, your fund balance must be 0 before the closure request can be processed. If you have funds available in your account, you will need to raise a withdrawal request first. Once the withdrawal is settled and your balance reflects 0, you can proceed with the […]
Can I still access my old trade statements and tax documents after closure?
Yes. Even after your account is closed, you can log in to Samco Star Back Office at star.samco.in to access your trade history, contract notes, P&L statements, and tax reports for up to 2 years from the date of closure.
Can I cancel or reverse my closure request after submitting it?
Yes, you can request to cancel your closure process before it is fully processed. Contact Samco’s customer support as soon as possible if you change your mind after submitting the request. Once the account has been fully closed, it cannot be reversed and you would need to open a new […]
How do I close my Samco account offline?
The offline process is required for: Non-individual clients — such as companies, HUFs, partnerships, or trusts Partial closure requests — where only part of the account needs to be closed Individual clients can use either the online or offline method. Before you begin, the same conditions apply as the online […]
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