Knowledge Base

Your date of birth isn’t just a detail, it’s a key part of your identity in your trading profile. Whether your DOB was entered incorrectly during onboarding or you’ve spotted a mismatch with your KYC records, it’s important to update it promptly.

Here’s how you can complete the update step by step.

Step 1: Log In to Samco Star Back Office

Visit the Samco Star Back Office Portal and log in using your Samco credential.

Note: The credentials for the Samco Star Back Office and the Samco Mobile App are different. For Star Back Office, the password can either be your PAN number or the password you have set specifically for the Back Office.

Step 2: Verify with OTP

• After entering your login details, click on Send OTP.
• You’ll receive a One-Time Password (OTP) on your registered mobile number or email ID.
• Enter the OTP

Note: The OTP is valid for 10 minutes, so make sure to enter it promptly

Step 3: Navigate to Account Settings

• Tap on your profile name located in the top-right corner of the screen.
• Select ‘Account Settings’ from the dropdown menu.

Step 4: Choose the Modification Option

In the Account Settings section:

• Find and click on the Modify Now button.

Step 5: Select DOB Modification

• From the list of modifications, select ‘DOB Modification’.

This will open the request form where you can correct or update your DOB as per your official ID proof.

Step 6: Enter your updated date of birth details.

• Enter your current and new date of birth.
• Upload a valid PAN card showing the correct DOB 
• Click on Submit to raise the request.

Note: You can upload your documents in any of the following accepted formats: JPEG, PNG, JPG, or PDF.

Step 7: E-sign or Aadhaar Verification

After filling the details for your modification request, you will be redirected to begin the Aadhaar e-sign process.

• Enter your 12-digit Aadhaar Number in the designated box.
• Click on Submit to proceed.

Step 8: Consent and Authentication Page

• You will be redirected to the Truecopy Credentials Pvt. Ltd. e-sign authorization page.
• Read the consent terms carefully.
• Check the box:  I hereby authorize.
• Enter your Aadhaar Number or Virtual ID (VID) in the field provided.
• Click on Send OTP.

Note: Ensure your mobile number is linked to your Aadhaar to receive the OTP.

Step 9: Enter OTP to Verify

• You will receive an OTP on your Aadhaar-linked mobile number.
• Enter the OTP in the field labeled ENTER OTP.
• Click on Verify OTP.
  

Step 10: Track Your Request via the Modification Status Panel

Once you’ve submitted your date of birth update request along with the necessary documents, it will enter the verification process. To stay informed about the progress, simply navigate to the ‘Modification Status’ tab in your Samco STAR Back Office.

Here, you’ll find real-time updates on whether your request is under review, approved or rejected. 

Note: The Turnaround Time (TAT) for modification completion without deficiencies is up to 48 working hours after submitting the request successfully.