Knowledge Base

Watchlist

Q. How many stocks can I add to my watchlist?
A. You can add up to 50 stocks to each of your watchlist. Please note, there is no restriction on the number of watchlists. So if you have 5 watchlists, you can add up to 50 stocks in each of the 5 watchlists.

Q. Even during non market why are prices streaming in my watchlist?
A. Live price streaming continues even when the market is closed, so you can track real‑time price updates for stocks in your watchlist. You can also add any stock to the watchlist and monitor its price during non‑market hours.

Q. Why can’t I search and add indices to my watchlist?
A. At the top of the Watchlist section, you can view live streaming for major US indices such as the NASDAQ, S&P 500, Dow Jones, NASDAQ 100, and Russell 2000. However, US indices can’t currently be added to your watchlist..

Orders (Pre-market/Post-market and Order Types)

Order type definitions

Q. What is “Buy in Quantity”?
A. This is like a regular limit or market order where you choose the exact number of shares you want to buy. Fractional shares are not allowed in this order type.

Q. What are fractional shares?
A. Fractional shares are partial units of a US stock or ETF—meaning you can own less than 1 full share. They let you invest a specific dollar amount instead of buying whole shares, which can make higher-priced stocks more accessible. If you hold fractional shares, dividends (and similar corporate actions) are generally paid proportionally to the fraction you own.

For e.g., 1 share of a US stock costs $1,000, but you only want to invest $100. You can buy a fractional share of 0.10 shares ($100 ÷ $1,000). If the stock price rises to $1,200, your 0.10 shares become worth $120 (you earn the same percentage return as a full-share holder, just on a smaller amount).

If the company pays a dividend of $10 per share, you’d receive $1 in dividends for 0.10 shares ($10 ×
0.10).

You can buy fractional shares through the order type ‘Buy in amount’.

Q. What is “Buy in Amount”?
A. Here you can simply enter the amount (in USD) you want to invest in a particular stock / etf. The system will auto calculate the number of fractional shares to match the amount entered. The minimum amount accepted in this order type is $ 1 Please note, this will be sent as a market order and limit orders are not allowed.

Q. What is “Sell in Quantity”?
A. You sell a fixed number of shares you own. Both Limit and Market orders are allowed (subject to availability).

Q. What is “Sell in Amount”?
A. You sell shares worth a specified amount. Let’s say the market value of your holdings in Apple Inc is USD 10000. Then in ‘Sell in Amount’ order type, you can sell your holdings of say USD 5000. The system will auto calculate the fractional shares to be sold. Please note, this will be sent as a market order and limit orders are not allowed.

Q. Can I invest even if I don’t have enough money to buy whole shares?
A. Yes. Use “Buy in Amount” to invest XXX $ amount and buy fractional shares. For eg.1 share of a US stock costs $1,000, but you only want to invest $100. You can buy a fractional share of 0.10 shares ($100 ÷ $1,000).If the stock price rises to $1,200, your 0.10 shares become worth $120 (you earn the same percentage return as a full-share holder, just on a smaller amount).

Q. Why can’t I see the “SELL” button (CTA) for all stocks?
A. The SELL button is shown only for stocks that you currently hold in your portfolio.

Q. Why is my order not executing during pre-market or post-market hours?
A. You can place orders in Pre Market and Post Market like AMO orders in India. We will accept these orders in Pre Market and Post Market sessions, however they will be queued for execution and will be sent to the US exchanges at the opening of the core (regular) market hours.

Q. Why are order placements restricted during pre-market and post-market hours?
A. Pre-market and post-market sessions usually have lower liquidity and higher price volatility. So as a policy, trading is restricted during these sessions to minimize slippages and enable better risk management.

Q. Can an order placed during pre-market/post-market be cancelled?
A. Yes. You can cancel the order any time, as long as it has not been partially or fully executed.

Q.Why are market orders blocked for certain symbols?
A. Market orders may be blocked for certain stocks if liquidity is low or stock price is too high. For example Berkshire Hathway. This is to protect the orders from getting executed at any random price.

Q. What order types are allowed in GTT?
A. Allowed order types are:

• Single order: Buy in amount, Buy in quantity, Sell in quantity (Sell in amount is not allowed).
• OCO (One Cancels the Other): Buy orders are restricted; Sell orders (Sell in quantity) are allowed.

Q. Can I place a trade using MTF or leverage?
A. No. US stock trades on this platform are fully funded. Margin Trading Facility (MTF) or leverage is not supported for US stocks.

Portfolio

Q. Can I view my portfolio holdings in INR?
A. Yes. Use the currency toggle to switch your portfolio view to INR.

Q. Which exchange rate is used to convert my portfolio value to INR?
A. The RBI reference rate is used for INR conversion. Your final INR value may vary at the time you exit positions due to live FX rates and market prices.

Q. Why dont i see a separate positions tab in the portfolio section?
A. Since intraday trading is restricted, we don’t show a separate positions tab within the portfolio section.

Q. Can I pledge US holdings or use them as margin?
A. US securities cannot be pledged or used for margin on this platform. Holdings are fully paid and treated as non-marginable.

Q. Where will I receive dividends?
A. If you hold the stock on the record date, dividends (after applicable withholding tax) are credited to your US stock account ledger.

Q. Why did I receive less than the declared dividend amount?
A. A dividend withholding tax of 25% is deducted at source as per US regulations/treaty benefits. You may claim foreign tax credit in India by submitting the required declaration (eg W-8BEN) and reporting the income in your Indian tax return. A US tax return is typically not required for this purpose.

Accounts

Q. Where can I access US settings?
A. You can access US settings from the Account Settings section. From there, you can update the trade and recommendation preferences and access varied reports like Tax reports etc.

General Questions

Q. What securities can I invest in in the US market?
A. You can invest in listed equity shares and ETFs available on exchanges such as NASDAQ and NYSE.

Q. Are Futures & Options allowed to be traded?
A. As per the Indian regulations, users are restricted from trading in F&O instruments. Only Equity and ETFs are allowed.

Q. Are Cryptocurrency instruments like IBIT, FBTC,ETHA allowed to be traded?
A. As per the IFSCA, users are restricted from trading in cryptocurrency instruments. You cannot directly or indirectly(through ETFs) invest in cryptocurrency instruments.

Q. What are the US market timings?
A. Regular trading hours run from 8:00 PM to 2:30 AM IST, pre‑market is 2:30 PM to 8:00 PM IST, and post market hours are 2:30 AM to 6:30 AM IST. However during Daylight savings period the timing changes – The US market’s regular session runs from 7:00 PM to 1:30 AM IST, with pre‑market from 1:30 PM to 7:00 PM IST and after‑hours from 1:30 AM to 5:30 AM IST.

Q. What are pre-market and post-market hours?
A. Pre-market is the trading session before the regular market opens. Post-market (after-hours) is the session after the regular market closes. These sessions typically have lower liquidity and higher volatility. Platform timing (IST):

• Pre-market: 2:30 PM to 8:00 PM
• Post-market: 2:30 AM to 6:30 AM

During Daylight savings period the timings of the pre market and post market hours changes.
During Daylight savings period timings are:

• Pre-market: 1:30 PM to 7:00 PM
• Post-market: 1:30 AM to 5:30 AM

Note: On this platform, you can place orders during these sessions but execution happens during core/regular market hours.

Q. Can I do SIP in US Stocks?
A. SIPs for US stocks aren’t currently supported, but this feature is in development and will be available soon.

Funds

General

Q. What are the key steps in the fund addition process?
A. Key steps in the fund addition process are:

• Access the Funds Section
  On the US Stocks platform, tap the Funds icon located at the top-right corner of the screen.
  
• Link Your Bank Account (First-Time Users Only)
  If you are adding funds for the first time, you will need to link the bank account from which you intend to transfer funds.
  
• Enter the Funding Amount
  For Axis, HDFC, ICICI, and Kotak Bank users: Enter the USD amount you wish to add and proceed.
  For other banks: Follow the specific instructions provided in the bank-wise instruction manual.
  
• Complete the Payment Process
  For Axis, HDFC, ICICI, and Kotak banks, you will be redirected to complete the Net Banking authentication process.
  
• Funds Credit Timeline
  Upon successful completion of the transaction, the funds will be credited to your US Stocks account on a T+2 basis.

Q. Is there a maximum cap on fund addition per day?
A. Yes. the current daily remittance limits as specified by the respective banks are as follows

• Axis Bank: up to $50,000
• HDFC Bank: up to $25,000
• ICICI Bank: up to $25,000
• Kotak Bank :up to $250,000
• Other listed banks: up to $250,000

Q. Is there a maximum cap on fund addition annually?
A. Yes. As per the Liberalised Remittance Scheme (LRS) issued by the Reserve Bank of India (RBI), Indian residents can remit up to $250,000 per financial year for overseas investments, including US stocks.

Q. Why is the Foreign Exchange (FX) rate on the success screen different from the exchange rate shown
during fund addition
A. The FX rate shown while you add funds is an estimated rate. On the success screen, the FX rate displayed is the final bank-applied rate used to process the transaction.

Q. Are there any charges for fund addition and withdrawal?
A. Samco does not levy any charges for fund additions. However, payment gateway charges of $1 per transaction are levied by the payment gateway partner. For fund withdrawals, the bank charges a rate of $10 per transaction, these charges are standard across all banks and are accordingly levied to you as well.

Q. Can I cancel a funds addition request or cancel a withdrawal request?
A. Funds addition requests cannot be cancelled once placed. To cancel a withdrawal request, please contact customer support.

Q. What is TCS? Under what conditions is TCS applicable when I add funds for US stocks?
A. TCS (Tax Collected at Source) is applicable on foreign remittances made under the Liberalised Remittance Scheme as per provisions of the Income Tax Act 1961.

Currently, TCS is applicable if your total foreign remittances exceed Rs.1000000 in a financial year under LRS. Once this threshold is crossed, TCS may be collected by the bank at the applicable rate at the time of remittance.
Please note that TCS is not an additional tax. The amount collected can be adjusted against your total tax liability when filing your income tax return or claimed as a refund, subject to applicable tax rules

Link your Bank Account

Q. I am unable to link my bank account. What should I do?
A. If you see an unexpected error while adding your bank account:

• Based on the error message, make necessary edits in the input fields and retry
• If the error persists even after correcting the details, please try again after some time (it may be a temporary issue)
• If the issue still persists, contact support with the exact error message shown on screen.

Q. I am getting “Verification limit exceeded” while linking my bank account. What does it mean?
A. This error appears when more than 6 unsuccessful attempts are made while linking the bank account. In such cases:

• Retry after 54 hours
• If the issue persist, contact support.

Q. I am unable to link my bank account due to a name mismatch error. How can I resolve this?
A. If you see a Name mismatch error – Please ensure the account name entered matches your PAN name. It should also exactly match the name in your bank records. In case of a minor name mismatch, you may still be allowed to proceed to the next step. However, If there is a significant mismatch in the name, please reach out to customer support for help.
For eg. If the account name entered is Shobha Talpade, which matches your PAN name, but the name in your bank records is Shuba S Talpade, there is a significant mismatch with the bank records. In such cases, please reach out to customer support for further assistance.

Q. How many bank accounts can I link for fund transfers?
A. You can add up to 3 bank accounts for fund transfers.

Q. Why is my bank name not available in the list of supported banks?
A. Funds remittance outside India is not supported by your bank at the moment. We are working to add more banks. Kindly try another bank from the available options(HDFC, Kotak, ICICI, Axis, SBI, DCB, South Indian bank, Karnataka bank, Karur Vysya Bank, City Union bank, CSB Bank, Yes Bank, Dhanlaxmi Bank, Tamilnad Mercantile Bank Ltd, Bandhan Bank Ltd, Federal bank Ltd, IDFC First Bank Ltd, RBL Bank, Bank of Baroda, IDBI Bank Ltd, Indusland Bank Ltd, Indian Overseas Bank, Bank of Maharashtra, UCO Bank, Central Bank of India, Indian Bank, Bank of India, Union Bank of India, Canara Bank, Punjab National Bank)

Funds Addition

Q. What payment methods can I use to add funds?
A. You can add funds via net banking or through an offline bank transfer. UPI and other payment modes are not supported.

• A. Net banking (recommended):
  For the smoothest in-app experience, use HDFC Bank or Axis Bank. The full flow is completed within the app, and beneficiary details are pre-filled.
• B. Net banking (with redirection):
  You can also use ICICI Bank and Kotak Bank for netbanking transfers. However in this case, you will be redirected to the bank’s net banking page, where you’ll need to enter beneficiary and other details manually.
• C. Other banks (offline only):
  For all other banks (SBI, DCB, South Indian bank, Karnataka bank, Karur Vysya Bank, City Union bank, CSB Bank, Yes Bank, Dhanlaxmi Bank, Tamilnad Mercantile Bank Ltd, Bandhan Bank Ltd, Federal bank Ltd, IDFC First Bank Ltd, RBL Bank, Bank of Baroda, IDBI Bank Ltd, Indusland Bank Ltd, Indian Overseas Bank, Bank of Maharashtra, UCO Bank, Central Bank of India, Indian Bank, Bank of India, Union Bank of India, Canara Bank, Punjab National Bank) fund transfer must be done offline by visiting the bank branch.

Q. How to add funds from my HDFC bank account?
Step 1 : On the US stocks platform, tap the Funds icon in the top-right corner
Step 2 : Tap on add funds and select HDFC Bank from the list.
Step 3 : First time users need to link the bank account by adding details like customer name as per banking records, bank account number and IFSC of the HDFC bank account on Samco app.
Step 4 : After successfully linking the bank account, enter the amount you want to transfer and check the Dollars value you will get against this amount.
Step 5 : Enter your HDFC Customer ID and click on Proceed.
Step 6 : Enter the OTP you receive from HDFC Bank.
Step 7 : Choose a mode from Net-Banking, Credit Card or Debit Card for 2-Factor Authentication.
Step 8 : On successful authentication, the bank exchanges your INR to USD and sends the amount to your Samco US stocks account.
Step 9 : You are all set! The amount will be credited to your US stocks wallet within T+1 working days if the funds transfer process is completed before 1:30 PM IST, else expect USD to be credited by T+2 working days.

Note: If your HDFC Bank account is less than one year old, you will need to provide additional documentation.

Q. How to add funds from my Axis bank account?
Step 1 : On the US stocks platform, tap the Funds icon on the top-right corner.
Step 2 : Tap on add funds and select Axis Bank from the list.
Step 3 : First time users need to link the bank account by adding details like customer name as per banking records, bank account number and IFSC of the Axis bank account on Samco app.
Step 4 : After successfully linking the bank account, enter the amount you want to transfer and check the Dollars value you will get against this amount.
Step 5 : Login to your Axis bank’s netbanking portal using the login credentials. Click on Proceed.
Step 6 : Enter the OTP you receive from Axis Bank.
Step 7 : Enter details of ‘Remitter Name’ and ‘Source of Funds’. Accept the T&C and tap on proceed.
Step 8 : Review the final payment form which contains all the details of USD-INR conversion and tap on continue.
Step 9 : Accept the bank’s terms and conditions and tap on Proceed
Step 10 : Enter the OTP you receive from Axis Bank.
Step 11 : You are all set! The amount will be credited to your US stocks wallet within T+1 working days if the funds transfer process is completed before 1:30 PM IST, else expect USD to be credited by T+2 working days.

Q. How to add funds from my ICICI bank and Kotak bank account?
Step 1 : On the US stocks platform, tap the Funds icon on the top-right corner.
Step 2 : Tap on add funds and select ICICI bank / Kotak mahindra bank from the list.
Step 3 : First time users need to link the account by adding details like customer name as per banking records, bank account number and IFSC of the ICICI bank / Kotak mahindra bank account on Samco app.
Step 4 : After successful linking of the bank account, tap on ‘Download’ and a PDF containing detailed instructions on initiating the remittance will be downloaded on your device.
Step 5: Follow the steps outlined in the instruction manual and complete the process.

Q. How to add funds from any bank other than HDFC bank, Axis bank, ICICI bank and Kotak bank account?
To add funds from any bank other than HDFC, Axis, Kotak and ICICI, you will have to visit the bank branch and initiate the process as directed in the instruction manual. In order to get the instruction manual, follow the below process.

Step 1 : On the US stocks platform, tap the Funds icon in the top-right corner.
Step 2 : Tap on add funds and select any bank from the offline support bank list through which you want to add funds.
Step 3 : First time users need to add details like customer name as per banking records, bank account number and IFSC of the bank account on Samco app.
Step 4 : After successful linking of the bank account, tap on ‘Download’ and a PDF containing detailed instructions for initiating the remittance will be downloaded on your device.

Q. I have transferred funds but my available balance/margin is not updated. Why? OR My funds transaction status has been showing ‘In progress’ for a long time. What should I do?
A. Available balance/Margin gets updated only after funds are received and verified. Please note:

• Allow time for bank processing and verification.
• If the funds addition process is completed before 1:30 PM, it is typically reflected on the next trading day (T+1). If completed after 1:30 PM, it may reflect on T+2 business days.
• If the issue does not get resolved, then share the transaction reference number with our customer support for verification.

Q. How long does it take for funds to be credited if I use offline mode?
A. The credit timeline may vary depending on the bank used for the transfer. However, in most cases, funds are credited on a T+2 basis (two working days after the transaction date). If there are any delays beyond the expected timeline, we recommend contacting your bank for further clarification.

Q. Why is netbanking available only for HDFC, Axis, ICICI, Kotak and not other banks?
A. Other banks are not currently supporting the required online integration infrastructure for remitting funds outside India and hence an offline process needs to be done.

Q. Is there a minimum amount required for funds pay-in?
A. Minimum amount required for fund addition is Rs.1,000.

Q. On the funds addition screen, the estimated USD to be received is different from the USD actually credited. Why?
A. The USD credited can be lower than the estimate because TCS (Tax Collected at Source) will be deducted on fund additions above ₹10,00,000 (in total, across all banks) under the applicable rules.

Q. In which cases can funds addition request be rejected?
A. Funds addition request may be rejected in the following situations:

• New bank account checks: If the bank account used for the transfer is less than 12 months old, the bank may contact you and request an alternate bank statement from an account that is older than 12 months.
• Compliance / AML checks: If the bank flags the transaction for anti–money laundering (AML) or other compliance reasons, it may ask for additional documents/clarifications. If these are not provided or are not satisfactory, the request can be rejected.

Funds Withdrawal

Q. What is the timeline for withdrawal credit?
A. Withdrawal credit timelines depend on when you place the request:

• Requests placed before 12:45 PM are credited by T+1 business day.
• Requests placed after 12:45 PM are credited by T+2 business days.
• Requests placed before 12:45 PM on Friday are credited by Monday (If Monday is a business day, otherwise on next business day).
• Requests placed after 12:45 PM on Friday are credited by Tuesday (If Tuesday is a business day, otherwise on next business day).

Q. Can I withdraw funds to a different bank account than the one used for depositing?
A. Yes. However, to avoid delays or verification issues, it is recommended to withdraw to the same bank account used for deposits.

Q. Is there a minimum amount for withdrawal?
A. Yes. The minimum withdrawal amount is $20.

Reports

Q. Which statements and reports are provided for US stocks investments?
A. You will receive the contract note on T+1 day for the executed trades. Your monthly account statement will also be generated and shared on your registered email ID.

For other reports such as Tax P&L, P&L statement, Trade history and Ledger please reach out to customer support.