Knowledge Base

You can close your account online through Samco Star Back Office. Before you begin, make sure your NAV (Net Asset Value) is 0  meaning your account has no holdings and no fund balance.

There are three scenarios depending on your account status:

Scenario 1 — NAV is 0 (no holdings, no balance) You can proceed directly with the steps below. No additional documents are needed.

1. Log in to Star Back Office — Visit star.samco.in or open the Samco app, go to your Profile, and tap ‘Login’ to access Star Back Office.
2. Go to My Profile — Click on your profile on the top-right corner and select ‘My Profile’.
3. Find Account Closure — Scroll down to the Samco Account Details section and click on ‘Account Closure Request’.
4. Select a reason — Choose the reason for closing your account from the dropdown and click ‘Submit’.
5. Verify with Aadhaar OTP — Enter the OTP sent to your Aadhaar-linked mobile number to complete the process.

Once submitted, your request will be processed and updated within 48–72 working hours.

Scenario 2 — You have holdings but no fund balance You will be prompted to upload the CML (Client Master List) copy of the broker to which you want your shares transferred, along with your signature on a blank white sheet. Once uploaded, verify with your Aadhaar OTP and continue with the process.

Scenario 3 — You have both holdings and a fund balance You will need to clear both before the closure request can be processed.

• For the fund balance — Raise a withdrawal request first. Once the withdrawal is settled and your balance reflects 0, you can proceed.
• For holdings — You can either sell your holdings or transfer them to another broker. If you wish to transfer, you will need to upload the CML copy of your new broker. 

Once both your fund balance and holdings are at 0, you can proceed with the online closure steps mentioned in Scenario 1.