I am not receiving the OTP, what should I do on the Partner Portal?
OTP delays usually clear up quickly. Try these steps.
Where to find it: Login page > OTP screen
Key points
- Check that you entered your registered mobile number or Partner Code correctly.
- For Set MPIN and Reset MPIN, the OTP is also sent to your registered email ID, so check your inbox and spam folder.
- Wait for the timer on the screen to finish and click Resend OTP.
- Check your network signal and make sure SMS from unknown senders is not blocked.
- Still no OTP? Contact your RM
Still have questions? We've got you
Just raise a ticket and our support team will get back to you with exactly what you need.