How can I retry a rejected mandate on the Partner Portal?
If a client’s mandate is rejected, you can start it again from Mandate Details.
Where to find it: Track > Mandate Details > Action > Retry
Steps
- Click Track in the left menu and open Mandate Details.
- Under Mandate Status, select Rejected and click Apply.
- Click Retry in the Action column of the mandate.
- Ask the client to complete the mandate approval again.
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